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</style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><![if mso 9]> <style> p.MsoNormal {margin-left:15.0pt;} </style> <![endif]> <meta name=" viewport " content=" width" user-scalable="no "> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="8194"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body bgcolor="#000026" background="Contents_files/helppicubedicon.png" lang=EN-US link="#9BD9FF" vlink="#9BD9FF" style='tab-interval:.5in;margin-left: 15.0pt;margin-top:30.0pt;margin-right:15.0pt'> <div class=WordSection1> <div id=page> <div style='mso-element:para-border-div;border:none;border-bottom:ridge #A7B9C3 3.0pt; mso-border-bottom-alt:three-d-emboss #A7B9C3 3.0pt;padding:0in 0in 0in 0in'> <h1 align=right style='text-align:right;line-height:21.0pt;vertical-align:top; border:none;mso-border-bottom-alt:three-d-emboss #A7B9C3 3.0pt;padding:0in; mso-padding-alt:0in 0in 0in 0in'><span lang=EN style='font-size:20.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>Greetings<o:p></o:p></span></h1> </div> </div> <div id=content> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'><a href="Contents.htm">Return to Contents</a><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>Connection Copilot will let you review and edit all seven of your greetings defined on the server.<span style='mso-spacerun:yes'>  </span>The complete list of greetings is always shown to you on the greetings page and cannot be edited or restricted by your settings.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-no-proof:yes'><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="Picture_x0020_1" o:spid="_x0000_i1027" type="#_x0000_t75" style='width:181.5pt;height:272.25pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="Greetings_files/image001.png" o:title=""/> </v:shape><![endif]--><![if !vml]><img border=0 width=242 height=363 src="Greetings_files/image002.jpg" v:shapes="Picture_x0020_1"><![endif]></span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>All greetings except the Standard and Error greetings can be enabled or disabled  this is shown as a  checkmark icon on the right in the list of greetings presented.<span style='mso-spacerun:yes'>  </span>A short description of what the greeting is configured to play (blank, a system generated greeting or your custom recorded greeting) is shown in the sub text field under each greeting in the list.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>The hierarchy of greetings (assuming they are all enabled) looks like this:<o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Alternate</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  if enabled it will always play regardless of the source of the call or schedule.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Holiday</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  if the schedule indicates it s a holiday and this greeting is active, it will play.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Internal</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  if the call is from an extension recognized as another user on the Connection server, they will hear this greeting.<span style='mso-spacerun:yes'>  </span>This is useful for letting coworkers know something about your activities you do not want outside callers hearing.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Busy</span><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>  if enabled and the call arrives at your mailbox as a  forward from busy extension event, this greeting will play.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Off Hours</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  if it s off hours according to your schedule (i.e. outside of business hours), and this greeting is active it will play.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Standard</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  the standard greeting will always play if no other greetings ahead of it trigger.<span style='mso-spacerun:yes'>  </span>By default it and the error greeting are the only ones enabled.<o:p></o:p></span></p> <p class=MsoNormal style='margin-right:30.0pt;line-height:18.0pt'><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>The </span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#92D050;mso-ansi-language:EN'>Error</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'> greeting is special  it only comes into play if the user enters an illegal option (i.e. an unknown extension number is dialed) during the greeting  by default this greeting simply says the option was not understood and the greeting restarts.<span style='mso-spacerun:yes'>  </span>It s rare to customize this behavior.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>When you select a greeting you are presented with the greetings edit page:<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-no-proof:yes'><!--[if gte vml 1]><v:shape id="Picture_x0020_4" o:spid="_x0000_i1026" type="#_x0000_t75" style='width:179.25pt;height:276.75pt; visibility:visible;mso-wrap-style:square'> <v:imagedata src="Greetings_files/image003.png" o:title=""/> </v:shape><![endif]--><![if !vml]><img border=0 width=239 height=369 src="Greetings_files/image004.jpg" v:shapes="Picture_x0020_4"><![endif]></span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'><o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Recordings</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'> - All the recorded WAV files for the greeting you have selected will show up here.<span style='mso-spacerun:yes'>  </span>If you have multiple languages active on your Connection server and you have greetings recorded for the, they will show up here and you can review/edit them by tapping them.<span style='mso-spacerun:yes'>  </span>Only English US will show up by default if you have nothing already recorded.<span style='mso-spacerun:yes'>  </span>Currently the API does not provide a way to discover which languages are currently active on the server.<span style='mso-spacerun:yes'>  </span>This should be addressed in a patch for Connection soon.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Greeting Source</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'> - This can be set to  Blank (plays nothing),  System Greeting (the automatic system generated prompt) or  Custom Greeting (for your personal recorded greeting file).<span style='mso-spacerun:yes'>  </span><o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#92D050;mso-ansi-language:EN'>Greeting Enabled Until</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family: "Times New Roman";color:#FFF8F5;mso-ansi-language:EN'> - To enable a greeting, set it s date to sometime in the future  to disable it set it to a date in the past.<span style='mso-spacerun:yes'>  </span>It s done this way so you can, for instance, set the alternate greeting to be active until a specific date/time (i.e. when you return from vacation).<span style='mso-spacerun:yes'>  </span>Note that standard and alternate greetings cannot be disabled.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>When you tap a language under the  Recordings section you will be presented with the media presentation page:<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-no-proof:yes'><!--[if gte vml 1]><v:shape id="Picture_x0020_6" o:spid="_x0000_i1025" type="#_x0000_t75" style='width:186.75pt;height:279.75pt; visibility:visible;mso-wrap-style:square'> <v:imagedata src="Greetings_files/image007.png" o:title=""/> </v:shape><![endif]--><![if !vml]><img border=0 width=249 height=373 src="Greetings_files/image009.jpg" v:shapes="Picture_x0020_6"><![endif]></span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>If you press play the current greeting file will be downloaded from Unity Connection and played. If there is no recording you will get a  toast message (floating text that disappears shortly) indicating that and the play button will disable. Copilot cannot tell if a recording exists on the server until is actually tries to download it.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>When you press the record button the progress indicator will start counting the record time in tenths of seconds indicating recording has started  when you are done speaking you need to hit the stop button, it will continue recording until you do.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>If you wish to use a prerecorded message you have in your private recordings database, simply tap the  Use Private Recording item and select the recording to use. You will get a  toast message indicating the recording has been pasted in.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>Once you have recorded or pasted in a recording you are happy with, tap the  Save option to upload the recording to the Unity Connection server.</span><span style='font-size:14.0pt;color:#FFF8F5'><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'><a href="Contents.htm">Return to Contents</a><o:p></o:p></span></p> </div> </div> </body> </html>