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mso-level-number-position:left; text-indent:-.25in;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><![if mso 9]> <style> p.MsoNormal {margin-left:15.0pt;} </style> <![endif]> <meta name=" viewport " content=" width" user-scalable="no "> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="5122"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body bgcolor="#000026" background="Contents_files/helppicubedicon.png" lang=EN-US link="#9BD9FF" vlink="#9BD9FF" style='tab-interval:.5in;margin-left: 15.0pt;margin-top:30.0pt;margin-right:15.0pt'> <div class=WordSection1> <div id=page> <div style='mso-element:para-border-div;border:none;border-bottom:ridge #A7B9C3 3.0pt; mso-border-bottom-alt:three-d-emboss #A7B9C3 3.0pt;padding:0in 0in 0in 0in'> <h1 align=right style='text-align:right;line-height:21.0pt;vertical-align:top; border:none;mso-border-bottom-alt:three-d-emboss #A7B9C3 3.0pt;padding:0in; mso-padding-alt:0in 0in 0in 0in'><span lang=EN style='font-size:20.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>Transfer Options<o:p></o:p></span></h1> </div> </div> <div id=content> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'><a href="Contents.htm">Return to Contents</a><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'>Connection Copilot will let you review and edit all three of your transfer options defined on the server.<span style='mso-spacerun:yes'>  </span><o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-no-proof:yes'><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"/> <v:f eqn="sum @0 1 0"/> <v:f eqn="sum 0 0 @1"/> <v:f eqn="prod @2 1 2"/> <v:f eqn="prod @3 21600 pixelWidth"/> <v:f eqn="prod @3 21600 pixelHeight"/> <v:f eqn="sum @0 0 1"/> <v:f eqn="prod @6 1 2"/> <v:f eqn="prod @7 21600 pixelWidth"/> <v:f eqn="sum @8 21600 0"/> <v:f eqn="prod @7 21600 pixelHeight"/> <v:f eqn="sum @10 21600 0"/> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> <o:lock v:ext="edit" aspectratio="t"/> </v:shapetype><v:shape id="Picture_x0020_2" o:spid="_x0000_i1026" type="#_x0000_t75" style='width:202.5pt;height:303.75pt;visibility:visible;mso-wrap-style:square'> <v:imagedata src="TransferOptions_files/image001.png" o:title=""/> </v:shape><![endif]--><![if !vml]><img border=0 width=270 height=405 src="TransferOptions_files/image002.jpg" v:shapes="Picture_x0020_2"><![endif]></span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'><o:p></o:p></span></p> <p class=MsoNormal style='margin-right:30.0pt;line-height:18.0pt'><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>The Alternate and Off Hours transfer rules can be enabled or disabled (they are disabled by default), but the Standard transfer rule is always enabled and cannot be turned off.<span style='mso-spacerun:yes'>  </span>Only one transfer rule will fire per call.<span style='mso-spacerun:yes'>  </span>The hierarchy of transfer rules (assuming they are all active) looks like this:<o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#9BBB59;mso-themecolor:accent3;mso-ansi-language:EN'>Alternate</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'> - If enabled it will always be executed.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpMiddle style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#9BBB59;mso-themecolor:accent3;mso-ansi-language:EN'>Off Hours</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  if enabled and your schedule indicates it s off hours (i.e. outside of business hours) then this transfer option will be executed.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#9BBB59;mso-themecolor:accent3;mso-ansi-language:EN'>Standard</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  the standard transfer option will always fire if the other two do not first.<o:p></o:p></span></p> <p class=MsoNormal style='margin-right:30.0pt;line-height:18.0pt'><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>When you select a transfer rule you are presented with the transfer rule edit page:<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-no-proof:yes'><!--[if gte vml 1]><v:shape id="Picture_x0020_5" o:spid="_x0000_i1025" type="#_x0000_t75" style='width:202.5pt;height:303.75pt; visibility:visible;mso-wrap-style:square'> <v:imagedata src="TransferOptions_files/image004.png" o:title=""/> </v:shape><![endif]--><![if !vml]><img border=0 width=270 height=405 src="TransferOptions_files/image006.jpg" v:shapes="Picture_x0020_5"><![endif]></span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'><o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#9BBB59;mso-themecolor:accent3;mso-ansi-language:EN'>Transfer Calls To</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  This can be set to  Extension or  Greeting .<span style='mso-spacerun:yes'>  </span>If set to greeting this means it will not try to ring any phone at any number but instead send the caller directly to whatever active greeting is configured for your account.<span style='mso-spacerun:yes'>  </span>If set to extension it will attempt to ring the phone at the number configured in the  Extension to dial field.<span style='mso-spacerun:yes'>  </span>If no number is provided it will simply send the call to the greeting instead so if you select  Extension be sure to configure a valid extension number.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='margin-right:15.0pt;mso-add-space: auto;text-indent:-.25in;line-height:18.0pt;mso-list:l0 level1 lfo4'><![if !supportLists]><span lang=EN style='font-size:14.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:#FFF8F5;mso-ansi-language:EN'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN style='font-size:14.0pt; font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#9BBB59;mso-themecolor:accent3;mso-ansi-language:EN'>Transfer Enabled Until</span><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>  To enable a transfer rule set it s date to sometime in the future  to disable it set it to a date in the past.<span style='mso-spacerun:yes'>  </span>It s done this way so you can set the alternate transfer rule to go directly to your greeting until a specific date/time (i.e. when you return from vacation).<span style='mso-spacerun:yes'>  </span>Note that the standard transfer option cannot be disabled.<o:p></o:p></span></p> <p class=MsoNormal style='margin-right:30.0pt;line-height:18.0pt'><span lang=EN style='font-size:14.0pt;font-family:"Helvetica","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#FFF8F5;mso-ansi-language:EN'>Note that the extension number you enter must pass rules configured by the administrator (called  restriction tables ).<span style='mso-spacerun:yes'>  </span>If you receive an error trying to configure a transfer number you think should be valid you may need to ask your administrator to  relax your restriction table rules to allow it.<o:p></o:p></span></p> <p class=MsoNormal style='line-height:18.0pt'><span lang=EN style='font-size: 14.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#FFF8F5;mso-ansi-language:EN'><a href="Contents.htm">Return to Contents</a><o:p></o:p></span></p> </div> </div> </body> </html>