Gather Unity System Info

Overview

This utility gathers basic information about the local Unity server installation and the last 5 days worth of application and system event log data. This information is bundled into a compressed CAB file so it can easily be sent to a TAC engineer when troubleshooting a system.

By default the CAB file is created in the SystemInfo directory under the Commserver Installation path, however you can select any path you like. When the application is finished constructing the CAB file the file explorer is automatically opened to the selected path.

Using Gather Unity System Info

Using GUSI is very straight forward. When you run the tool and start the gathering process by pressing the GO button, the basic system information is shown in the text box as the above screen shot demonstrates. You can copy this information to the clipboard using the File | Paste to Clipboard menu option. To gather the additional event log data that TAC will need for troubleshooting, just hit the “Write to File” button at the bottom. This will dump out the application and system event log messages for the last 5 days, include the system information shown in the text box and also include a full list of all the services, their startup options and account associations and bundle it all into a single CAB file in the directory indicated. In most cases the default directory under \Commserver\SystemInfo\ should be fine, however if for whatever reason you want to use a different directory, use the browse button to select an existing directory or create a new one.

When the tool finishes packing up the CAB file, the Windows File Explorer is opened to the directory selected so you can easily grab it and send it off.

Running Silently

If you would like to run GUSI silently you can launch it with the “/silent” command line option. This will run the tool with no user interface and it will drop the resulting CAB file with the results into the \Commserver\SystemInfo directory. This allows you to plug it into the Windows Scheduler component if you’d like to take regular “snapshots” of the system configuration over time.

Skipping the Prompt Checker Routine

If you would like to run GUSI without using the prompt checker routine, which can be timely depending on the number of prompts on your system, you can launch it with the “/skippromptcheck” command line option. This will run the tool normally but just skips over the newly added subroutine (GUSI 2.0.1 and later) which compares the contents of all the prompt.ini files found in a recursive search of the \commserver\localize\prompts directory to what .wav files exist in those subdirectories. By default the routine will run when GUSI is started without the CLI switch and any discrepancy found between the contents of the prompt.ini and what is on the harddisk will be noted in the GUSI output log.

Obtaining Updates

You can get the latest version of this and all Unity tools at www.CiscoUnityTools.com

Revision History

Version 2.0.4 – 11/08/2010

Corrected MAPI CDO version from not being displayed

Version 2.0.3 – 11/05/2010

Corrected some backwards compatibility logic for Unity 3.x

Version 2.0.2 – 10/27/2010

Added detection for CSCth16025, CSCta45160, & CSCti70702. Updated Exchange Server Version Table mapping Fixed CSCti57143

Version 2.0.1 – 07/04/2010

UI changed to now start quickly by having a blank output screen. End-user can press the GO button to start the gathering process. Once complete, the screen will be updated

Version 1.0.51 – 06/26/2010

System Wav File Prompt Check Routine & System Uptime Friendlier Message on non-ENU systems Fixed CSCth50174 & CSCth36987

Version 1.0.50 – 05/07/2010

Exchange 2010 Checks, SearchFolder Settings, EOE/EOS Notice, TCPChimney/RSS enablement, and UnityDB/Log location & drive space Fixed CSCtg68513

Version 1.0.49 – 02/16/2010

New logic for detecting MAPI provider (CDO / Exchange Tools / Both) Fixed CSCtf06145

Version 1.0.48 – 01/08/2010

Missing Boot.ini causes issues with Port Detection Checking Fixed CSCte30151

Version 1.0.47 – 12/15/2009

Fixed SQL 2005 SP Detection Fixed CSCtd79327

Version 1.0.46 – 10/27/2009

Added CommServer Root Path Display, Server Update Wizard Detection, & Max Port Requirements Detection Fixed CSCtc28854

Version 1.0.45 – 9/30/2009

Automatic version check broke after web-site updates Fixed CSCtc23590

Version 1.0.44 – 8/26/2009

Added OS Uptime & Report Timestamp Fixed CSCtb56142
Added Logic to Support MAPI CDO detection Fixed CSCtd17220

Version 1.0.43 – 6/01/2009

Unity System ID is now displayed
SQL Server Edition verification check
Enhanced Outlook local install detection & MAPI provider detection
All enhancements tracked within CSCsy82388.

Version 1.0.42 – 2/14/2009

Logic added to display Domino Address Book information Fixed CSCsx26217

Version 1.0.41 – 1/09/2009

Logic added to determine re-release version of Unity 5.
Logic added to determine if NotesProxy settings are enabled correctly Fixed CSCsw85691

Version 1.0.40 – 12/05/2008

Ex2007: GUSI now reports 8.1.0240.006 version as Exchange 2007 SP1.
Domino: GUSI now reports Notes Path, Proxy Settings, and Directory Sync time interval.
AD: GUSI now reports DC and GC Sync time intervals.
AD: Modified DC to Domain mapping output for multi-domain environments.
Failover: GUSI now reports whether local server is primary/secondary/not configured, partner server hostname and IP, ping miss count and timeout.
All: GUSI now reports Mailstore Check Flag and Ping interval
All enhancements tracked within CSCsw20468.

Version 1.0.39 – 4/13/2007

Ex2007: GUSI does not report partner server as E2K7 properly Fixed CSCsi30362

Version 1.0.38 – 11/30/2006

Updated logic for version checking to accommodate test beds where both Connection, Unity and VMO may have been installed in the past.
Updated to remove OriginalOrNewAge and AllowOffLineVMORecording values from the security seciton output since those values have been depricated.

Version 1.0.36 – 11/9/2006

Added security system settings for the Unity 5.0(1) release.
Udpated location and remote subscriber counts to include trusted locations and trusted subscribers

Version 1.0.35 – 10/10/2006

Added QoS output for the Unity 5.0(1) release. CSCse11447

Version 1.0.34 – 6/29/2006

Added “flag” info from licensing output for VPIM, AMIS, Pooled Licensing, MaxRecordTime and SecondaryServer licenses. CSCse61716
Added information about which edition of SQL is installed (MSDE vs SQL Server)

Version 1.0.33 – 6/19/2006

Added PCD information output

Version 1.0.32 – 2/13/2006

Added /debug command line option for troubleshooting problems with GUSI file copies
Added check to ensure install directory for GUSI cannot be selected as the output directory for the CAB file.
Added file checks for each file being copied to ensure damaged installs are spotted quickly.

Version 1.0.30 – 1/10/2006

Updated switch info output – CSCsc88617

Version 1.0.29 – 12/16/2005

Changed some grammar for service packs.
Added check for SQL SP4 version.

Version 1.0.28 – 11/16/2005

Updated to support new multiple switch configs for the Unity 4.2 release.

Version 1.0.27 – 7/14/2005

Added ipconfig /all dump to the output – CSCsb29744

Version 1.0.26 – 6/2/2005

Put the switch info back to 4.0(1) or later.
Changed how Exchange SP version is checked for
Included the full file version info for the EMSMDB32.DLL file that indicates which build of Exchange (for rollup info) is installed

Version 1.0.25 – 5/3/2005

At QA’s request, limited HTML output for switch info to 4.0(5) version only.

Version 1.0.24 – 4/25/2005

Added switch information HTML output to the CAB file.

Version 1.0.23 – 1/17/2005

Updated CSA information support with more details.
Fixed some problems with Domino output giving errors on the mail servers list in the registry.

Version 1.0.22 – 11/22/2004

Added CSA agent and CSA policy version information to output.

Version 1.0.21 – 7/6/2004

Changed formatting somewhat for QA folks to facility automated parsing of output

Version 1.0.20 – 4/22/2004

Added GUSI version to output

Version 1.0.19 – 3/23/2004

Fixed a problem in the setup package where the APIGID32.dll was not being installed properly. CSCee09254

Version 1.0.18 – 2/26/2004

Added support for SR release number reports
Added support for ES installation information reporting.

Version 1.0.17 – 8/27/2003

Added support for Exchange 2003 version check.

Version 1.0.16 – 8/1/2003

Updated version checking logic for the 4.0(3) release

Version 1.0.15

Fixed a couple of logic holes in the version check routines for handling access restrictions to the web site.

Version 1.0.14

Added functionality to check for updated version

Version 1.0.13

Fixed a problem where it was spitting out the file version of the TSP instead of the product version as it should.

Version 1.0.12

Changed directory information wording for servers in delivery location and on network to be more clear.
Fixed “total full subscribers…” counts.

Version 1.0.11

Added function to gather information about all the services on the Unity server – this is included in the CAB file when you select “Write to File” as “UntiyServices.CSV”.
Forced application to run at a low priority so as not to steal CPU cycles on a busy system.

Version 1.0.10

Changed formatting of output to break it up into sections
Added licensing output for 4.0(2) and later systems
Added note if optional conversation was active
Added check for hard drive space/capacity for drives where UMR and diagnostic output is being written
Included count of Unity servers in the local dialing domain and total Unity servers seen on network.
Made form resizable

Version 1.0.9

Added support for SQL 2000 and MSDE 2000 SP3.
Updated subscriber and delivery count functionality to include some more granularity by request : CSCea06985

Version 1.0.8

Added “/silent” command line option to run automatically.

Version 1.0.7

Fixed some problems with output for Domino systems talking about “Exchange” versions.
Added DC and GC output for Exchange 2000 systems.
Added address book info for Domino systems.

Version 1.0.6

Added support for Domino subscriber type

Version 1.0.5

Fixed problem where wrong switch names were being pulled from the registry for Unity 4.0 and later systems
Added service pack names for Exchange and SQL versions in addition to the build number
Fixed some typos

Version 1.0.4

Added check for Outlook client being installed on the Unity server

Version 1.0.2

Fixed problem where long path names and paths with spaces caused the CAB builder component problems.

Version 1.0.1

First release of tool