Set Prompt Speed

Overview

The Set Prompt Speed tool is used to adjust the system prompts to make them either slower or faster depending on a sites preferences.

Requirements/Special Notes

Set Prompt Speed will only run on a server with Unity 3.1(1) or later installed on it. Simply run Setup.exe and go. No reboot is required

Adjusting the speed of prompts, especially multiple times, will degrade the sound quality. It’s a good idea to back up your prompts, change them and if they’re not the right speed, restore the original prompts and try a different speed.

Since this tool interacts with WAV drivers it will not run properly via Windows Terminal Services. A check is made at startup and if it’s in a WTS session it will exit.

You must shut Unity down in order to use this tool. It will degrade the CPU performance while running and will not be able to adjust prompts that are being used by the system. As such it will only run if Unity is off line.

This tool will not adjust the speed of prompts recorded with the G279a codec. It will only properly adjust G711 MuLaw recorded prompts.

This tool ONLY adjusts system prompts, it does not touch greetings or voice names.

Using Set Prompt Speed

Step 1. Shut down Unity. This tool can only run when Unity is off line.

Step 2. Select a language – do NOT select ENX (TTY English) since the TTY tones that make up that prompt set are time sensitive and will not play back correctly. All the prompts for that language will be loaded into the grid and will be selected by default. The exceptions to this are the hold music files which are not adjusted when you change the speed of a prompt set. You can only adjust the speed of one language at a time so if you wish to adjust multiple languages you will have to run the tool multiple times.

Step 3. Select a location to backup the existing prompts before adjusting the speed. Make sure you have enough room on the destination drive to backup the entire prompt set you select. You can check the site of the prompt set by going to \commserver\Localize\Prompts\ and selecting the language you want to backup and seeing how large that directory is. You can choose not to backup the original prompts by unchecking the “Save original files to” option. If you choose this route you will want to have your original Unity installation media on hand such that you can restore the prompt set in question from there if necessary.

Step 4. Choose a speed. Remember that adjusting the speed of a prompt set more than once can cause degraded sound quality. If you wish to make prompts faster or slower it’s a good idea to start with a fresh set of clean prompts rather than adjusting the same prompt set repeatedly. Using the built in prompt backup and restore options is a good way to do this.

Step 5. Set the prompt speed by pressing the “Set Prompt Speed” button. This process will take anywhere from 5 to 15 minutes depending on the speed of the server in question and if you selected to backup the original prompt files first.

Step 6. Start up Unity and test the prompt set. If they are not at the speed desired, restore your original prompt set using the File menu option for this or, if you chose not to backup the original prompts, restore them from the original installation media. Then run the tool again starting at step 1 until you find the speed desired.

Logging

Each time Set Prompt Speed is run it generates a new log in the \logs folder under it’s installation directory. The logs are named “SetPromptSpeed_Log_YYYYMMDD_HH_MM_SS.txt”. The time used in the hour (HH) field is in 24 hour format. Each time Set Prompt Speed is run it’ll delete log files older than 30 days found in that directory.

The log file contains information about who ran the tool, when it ran, the version that was run and any errors that were encountered during the process.

Obtaining Updates

To check for updates to this tool, visit http://www.CiscoUnityTools.com

Revision History

Version 1.0.8 – 12/9/2004

Fixed a Japanese localization issue.

Version 1.0.7 – 4/14/2004

Added language support for resource strings and help file

Version 1.0.6 – 3/22/2004

First release of tool