The tools on this page are written and tested for versions of Cisco Unity
Connection 1.1 and later.
If you have suggestions for modifications for any of these applications or
have ideas for additional tools you think would be handy, post to the
Unity Forum and let me know about it. Most of these tools have been developed
based on suggestions from the field.
These are all installable applications, most of which are designed to be run directly on the server
where Unity is installed, some can run off box. Most are also designed to be run while logged in
as the same account that installed Unity as well. Those applications
that can run off box usually have a larger setup since they'll require some
additional runtime libraries that are included in the Unity setup.
Check back for updates often as I keep these
updated fairly regularly. The home page has a running list of all the
changes/updates to the site.
| Unity Connection 1.1
training |
Training videos and Power Point slides by developers
provided to TAC when handing off CUC 1.1 to production. |
| Unity Connection 1.2
Training |
Training videos and Power Point slides by
developers provided to TAC when handing off CUC 1.2 to production. |
|
Broadcast Message Manager |
This tool allows administrators to insert new
broadcast messages for all local subscribers from the desktop, view all
outstanding broadcast messages, listen to them, delete them and review which
recipients have heard the message to date. |
| Bulk Administration Manager |
The Bulk Administration Manager (BAM) allows you to create,
update and delete multiple users or system contacts at one time by importing
information contained in a CSV file. It also lets you export
information about users or system contacts to a CSV file. |
| BulkEdit |
Tool that lets you change just about any setting on large
groups of subscribers or call handlers quickly. |
| CDE Studio |
Conversation development and exploration tool. |
| Custom Key
Mapping Tool |
This tool lets you configure the mappings of key presses to functions
for the top level subscriber menu, message playback conversation and after
message menu. See the home page for a training video and help for more
details. |
| Data Link Explorer |
Database exploration/search utility with built in data
dictionary information and much more. |
| Disaster Recovery Backup
and Restore |
These tools allow you to back up and restore Unity specific
data including SQL databases, greetings/voice names, routing rules, subscriber passwords,
messages etc... and then restore that
information onto a clean Unity Connection box. This is handy for basic disaster
recovery or if you want to change the server Unity is running on etc...
There are two tools, one for backup and one for
restore. The backup is integrated with the windows scheduler
and will write status/warning/error information messages to the event log such that
you can do regular backups at off hours as regularly as you like.
Restores can be done onto a server of a different name, different
install paths/partition configuration etc...
NOTE: PLEASE read the ENTIRE help file
before using these tools.
|
| Event Monitoring Service |
Tool used to monitor the event log for errors and warnings
and trigger notifications via email, pager etc... this tool also works with
the Remote Serviceability Kit to support SNMP traps based on event log
errors. |
| Gather Unity System Information |
Gathers basic information about the Unity Connection
installation - TAC will often ask for this information when calling for
assistance. |
| Port Status Monitor |
Graphical tool to monitor activity on all ports on the local
Unity Connection server. Very handy for conversation and call flow
troubleshooting. |
| Port Usage Analyzer |
This is a tool that can generate reports that show port usage based on
dialouts for various reasons (MWI and notification
connections) and inbound traffic. Indications of how many ports were
available to take calls at any given time and the like will be graphed so
you can easily see if you're in danger of running out of ports during peak
times.
This is a set of four complete graphical and table reports that help
sites manage their traffic trending.
|
| Remote Serviceability Kit |
Adds SNMP, CPD and SysLog support to Unity Connection. |
| Scheduled Unity Connection Restart |
Tool that allows you to schedule a clean restart of the Unity
Connection server. |
| Subscriber Information
Dump |
Tool to dump out basic subscriber information to a CSV
format. |
| Unity Diagnostic Tool |
The Cisco Unity
Diagnostic Tool allows creating and viewing of diagnostic log files to
troubleshoot problems. It allows for setting traces at the micro or
macro level, collecting diagnostic logs, collecting and viewing event viewer
data among other things. |
| Unity Diagnostic Viewer |
Tool that helps combine
and filter diagnostic and data files generated by the Unity Diagnostic Tool
found in Unity Connection 1.1 and later. This tool is downloadable as a
separate install since you may want to do filtering on your local PC using MDB files generated on a remove Unity server. |
| Unity to Connection
Migration Export |
This tool exports data from a Unity 4.0(5) or later server
in preparation for importing to a Connection server. |
| Unity to Connection Migration Import |
This tool imports data generated from a Unity 4.0(5) or
later server using the Unity to Connection Migration Export tool. |
| Domain Name Changer |
Simple tool that allows for the changing of the domain name
on a CUC 1.x installation for cosmetic purposes. |
|
System Administrator
Password Reset tool |
Allows you to change the web administration access
password for any account on a CUC 1.x system if you've been locked out or
someone changed the PW on the account you need for SA access. |
