1 Introduction

The Unity Live Record feature is fully TAC supported and ships with Unity 4.0(5).

To use live record with 4.0(5) and later requires no updates to Unity, however you do need to setup your Call Manager phone system and some routing rules in Unity to use it properly. You may also want to adjust the live record beep settings on your system depending on the laws in your state and what you plan to use it for.

2 Adjust the Live Record Beep Settings in Unity

The Advanced Settings Tool offers two settings for live record. Respectively, you can use the Conversation—Live Record Beep Interval and the Conversation—Live Record Beep Duration to customize how often Cisco Unity plays a beep as a call is recorded and how long the beep plays. Refer to the Help for more information. Refer to the Advanced Settings Help for details on each setting. (The Advanced Settings Tool is available in Tools Depot.)

3 Add a Pilot Route Point to CCM

Create a Live Record Pilot Point in CCM and CallFwdAll to the VM pilot of the system

4 Modify CCM Conference Settings

This is optional, but you probably want to setup CCM so that all parties in the conference are disconnected when the initiator leaves. Otherwise Unity will continue to be connected until the last called party disconnects the call (after the originator leaves). This may or may not be desirable.

This is a CCM Service Parameter:

5 Create a Call Routing Rule in Unity

The predefined routing rules for the Direct Calls call routing table are:

Attempt Sign-In—Calls from subscribers are routed to the subscriber logon conversation.

Default Call Handler—Calls from unidentified callers are routed to the opening greeting.

We want to create a Live Record Call routing rule.

Create a Forwarded Call routing rule and specify the DNIS and the Forwarding Station number of the CCM Route Point Pilot that you created above.

Send calls to: Start Live Record

6 Test the Live Record Feature

6.1 From a subscriber phone, dial a called party

6.2 After the called party answers, press the Conference button on the phone, and dial the Live Record Pilot number (in this case the pilot number is 5110).

6.3 Press the Conference button again to join the Unity recorder into the conference.

From the Unity Port Status Monitor, you can watch the Live Record pick up the call:

You can also view the call in the Unity Call Viewer to ensure the dialed number matches your call routing rule:

7 View/Listen to the Recording

Open the subscriber Outlook mailbox that initiated the recording conference. You will see subject “Live Record Message.”