The tools on this page are not specific to a version of Unity or are
documents or tech tips that are more general information.
If you have suggestions for modifications for any of these applications or have ideas for additional tools
or documents you thing would be useful email
me and let me know about it. Most of
these tools and documentation have been developed based on suggestions from the field.
These are all installable VB applications which are designed to be run directly on the server
where Unity is installed. Most are also designed to be run while logged in
as the same account that installed Unity. Since Unity installs all
the VB runtime libraries already, the installs for these applications can skip
installing them. As a result each of the setups for these applications fit
on single floppy disks and do NOT require Unity be rebooted after
installing.
Check back for updates often as I keep these
updated fairly regularly. The home page has a running list of the site
updates you can refer to.
|
File Stripper
|
Application that lets you grab the last part of very large
diagnostic files. Handy for Dialogic debug files which can't be set
to "roll" after they reach a certain size, they just keep
growing into multiple gigs worth of output. |
|
WaveGain
|
This tool is helpful for adjusting the record and playback
volume settings when using the AvCiscoTSP version 1.0.0.24 or later.
NOTE: As of Unity 3.1 AGC (Automatic Gain Control) is supported on the
Unity side of the house and adjusting the base bump up/down of volume
should no longer be necessary and, in fact, should be avoided as AGC works
must better.
|
|
Advanced
Settings Tools (Edit Hidden Registry
Settings)
|
Simple tool that lists all the hidden Unity settings
that are tucked in and around the registry and allows you to safely set
them. It does version checking to make sure you're not trying to set
values that aren't appropriate to the version of Unity you're running and
includes descriptions of what each setting does. |
|
Alternate Directory Handler Prompts |
Alternate wordings for asking users to spell the first/last
or last/first name when searching for users in the directory. |
| Gather Unity System Info
(GUSI)
|
Tool used to grab a
snapshot of your Unity system information including Unity versions,
drivers, service pack info for SQL, Windows and Exchange, local
configuration information and 5 days worth of event log output. Tool
that TAC will start requiring sites to run when escalating cases since
it'll give them all the basic data they need to start troubleshooting the
system in question. This tool works for
Unity 3.0(1) and later. |
| TTY Angel |
Tool to generate WAV files that can be played to TTY/TDD
phone devices that use the Baudot protocol (standard in North America and
also used around the world). It supports creating WAV files using
45.45, 50, 75 and 110 baud (45.45 is standard for the U.S.).
It has functions to create prompts in bulk, convert a standing Unity
prompt set to TTY/TDD WAV files and for simply converting whatever text
you type in. It also includes a dictionary for replacing words with abbreviations
that users of TTY/TDD devices commonly use. |
| TTY WAV Maker |
This is a lighter version of the same tool as TTY Angel.
It's designed to lets end users create TTY messages from text easily for
replying/sending voice mails to TTY/TDD users. This tool is much
lighter and easier for typical end users than the full TTY Angel. |
| TTY WAV Reader |
A simple tool that will parse a WAV file and pull out the
text corresponding to the Baudot TTY tones found in there (if any).
This is handy for users at their desktops that want to see a message left by
someone using a TTY/TDD device without having to run it through a TDD device
themselves - much faster and easier. |
| Third Party Fax Admin
Tool |
Tool to let you configure Unity to work with any 3rd party
fax server and to adjust which file types Unity allows when forwarding an
email as a fax |
| CUPID |
Cisco Unity Performance Information and Diagnostics (CUPID)
is a service and administration application that collects perfmon counters
at definable intervals and writes them to a CSV file for tracking purposes. |
| Cisco Untiy Bulk
Bridge Node Utility (CUBBNUT) |
The Cisco Unity
Bridge Bulk Node Utility (CUBBNUT) allows a Cisco Bridge administrator to
add, change or delete Unity and Octel nodes via a .csv file. |
|
Bridge
Traffic Analyzer
|
Set of 4 reports designed
to help administrators analyze and understand the traffic going through
the Cisco Bridge server which is used to connect Unity servers to Octel
servers. |
| Bridge Analog Network And Node
Analyzer (BANANA) |
BANANA is a stand-alone application that runs on the
Cisco Unity Bridge server. It is designed to assist with monitoring and
troubleshooting of analog communication between the Bridge and other Octel
nodes in the analog network. It also provides detail and summary
information of call activity. You can also install and configure the BANANA
service to do its tasks at configurable intervals. |
| Set Prompt Speed |
This tool can slow down or speed up the Unity prompts system
wide for sites that think the voice talent for Unity talks too slowly or too
quickly. The change is system wide and the tool must be run while
Unity is off line. |
| Audio Stat |
The AudioStat utility allows audio
driver statistics to be viewed in real time. The information provided by AudioStat can help isolate audio quality issues due to
packet delay and codec-related problems. |
| MAPI Message Store
Viewer |
This is an unsupported MS tool for diagnosing MAPI message
store problems - it should only be used at the direction of TAC. |
