Cisco Unified Communication Tools

Alternate Directory Handler Prompts

Version   N/A
Last Update   9/29/2009
Statistics   750k self extracting ZIP file.  Follow directions below.
Compatibility   Any version of Unity 4.x or later or Connection 1.x.  You cannot edit prompts on Connection 2.x or later, However in Connection 8.0 and later supports customized greetings for directory handlers and you can paste these WAV files in there if you like.
Support   NOT TAC supported for Windows based Unity and Connection versions.
TAC supported for Connection 8.x (which has custom greeting controls for name lookup handlers in the SA)

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Instructions:

I've had numerous requests for different wording on the prompts that outside callers hear when they go to find a subscriber by spelling their name in the directory handler.  On Windows based Unity and Connection 1.x systems the prompts in question can be found under \Commserver\Localize\Prompts\ENU\AddrSearch\AVAddrSearchENU005.wav and AVAddrSearchENU006.wav.  These are the "first then last" and "last then first" versions of the spelling prompt for the address search.  You can replace them with one of the variants found below.  We've recorded several variations of these prompts which hopefully cover what anyone would ever want to have this thing say.  To use them, download the above ZIP file and unpack it.  Select the variation you want, rename the prompt (i.e. strip the "_01" off the end) and copy it over the corresponding prompt in the above directory.  Be aware that changing system prompts on Windows based installs is not supported and subsequent upgrades will over write these prompts and you'll need to reapply the change manually.

For Connection 8.x and later the name lookup handlers (both touch tone and voice driven) allow for customized greetings via the SA interface.  You can use any of these WAV files and paste them in via the Media Master control in the SA.

Here's a full list of the prompt versions contained in the above ZIP:

 AvAddrSearchENU005_01 Enter the first letter of the first name then press #. 

AvAddrSearchENU005_02 Enter the first two letters of the first name then press #. 

AvAddrSearchENU005_03 Enter the first three letters of the first and last name then press #. 

AvAddrSearchENU005_04 Enter the first four letters of the first and last name then press #. 

AvAddrSearchENU005_05 Enter the first five letters of the first and last name then press #. 

AvAddrSearchENU005_06 Enter the first six letters of the first and last name then press #. 

AvAddrSearchENU005_06 Enter the first six letters of the last and first name then press #. 

AvAddrSearchENU005_07 Enter the first seven letters of the first and last name then press #. 

AvAddrSearchENU005_08 Enter the first eight letters of the first and last name then press #. 

AvAddrSearchENU006_01 Enter the first letter of the last name then press #. 

AvAddrSearchENU006_02 Enter the first two letters of the last name then press #. 

AvAddrSearchENU006_03 Enter the first three letters of the last and first name then press #. 

AvAddrSearchENU006_04 Enter the first four letters of the last and first name then press #. 

AvAddrSearchENU006_05 Enter the first five letters of the last and first name then press #. 

AvAddrSearchENU006_06 Enter the first six letters of the last and first name then press #. 

AvAddrSearchENU005_06 Enter the first six letters of the last and first name then press #. 

AvAddrSearchENU006_07 Enter the first seven letters of the last and first name then press #. 

AvAddrSearchENU006_08 Enter the first eight letters of the last and first name then press #. 

AvAddrSearchENU005_09 Enter the first few letters of the first and last name then press #. 

AvAddrSearchENU006_10 Enter the first few letters of the last and first name then press #. 

AvAddrSearchENU005_11 Enter the first few letters of the first name then press #. 

AvAddrSearchENU006_12 Enter the first few letters of the last name then press #.

 For Voice Name Lookup Handlers in Connection 8.x and later these 3 prompts can be used (found in the ULaw folder):

AvAddrSearchENU007_01 Who would you like to reach?  You can say the name of the person and the name of the department he or she works in.

AvAddrSearchENU007_02 Who would you like to reach?  You can say the name of the person and the name of the city he or she works in.

AvAddrSearchENU007_03 Who would you like to reach?  You can say the name of the person and the name of the city and department he or she works in.