Cisco Unified Communication Tools

Outlook Patches for Intelligent Notification

Version   1.0.1 
Last Update   4/24/2012
Statistics   5 KB ZIP file - unpack and review the README.TXT file for details.
Compatibility   Connection 9.0.1 and later

Tested with Outlook 2007 and 2010.
Support   NOT TAC supported

Download Now (Unpack ZIP file and review the README.TXT file for details)

Tool Details:

The ZIP file automates installing Microsoft service pack(s) and adding registry keys necessary for viewing graphics in Intelligent Notification email bodies that reference graphic files via HTTPs.  The ZIP file contains a readme with details of what it will do on your system.  Be sure to have a backup of your registry before making any edits.

Problem Details:

Cisco unity Connection Intelligent Notification messages received in an email do not display the images with most common configurations. As these images are served over HTTPs and required authentication if authentication mode is enabled (which is the default).

Due to HTTPs path for images, Outlook 2007/2010 does not download images automatically when you receive a new email by default. Even if outlook is configured for automatic download,
it still does not download image.

Resolution/Recommendation:
Microsoft recommends to install the following service pack and hot fixes for downloading images when HTTPs is used in an image path and authentication required to download images.

For Outlook 2007
1. Install service pack office2007sp3-kb2526086-fullfile-en-us.exe
2. Install hot fix office-kb2596993-fullfile-x86-glb.exe

For Outlook 2010 (x86)
1. Install hot fix office2010-kb2459116-fullfile-x86-glb.exe

For Outlook 2010 (x64)
1. Install hot fix office2010-kb2459116-fullfile-x64-glb.exe

If you are using Outlook 2007 or Outlook 2010 and tries to open an HTML-formatted email message that contains an HTTP reference to an image that requires proxy authentication, Outlook won’t bring up the password dialog and the image won’t be displayed.

To address this, you need to create the registry key for Outlook:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Common
Value name: AllowImageProxyAuth
Value type: REG_DWORD
Value: 2

This batch file "Install.bat" automates above manual steps, It installs the Microsoft service pack and Hot-Fix required for Outlook 2007 and Outlook 2010 and adds a registry entry “AllowImageProxyAuth” with value set to 2 in the Registry Path : HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\Common.